Privacy Policy

Property.net is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, mobile applications, and associated services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

When you create an account, submit an enquiry, or contact us, we may collect personal information including your name, email address, phone number, and any other details you voluntarily provide.

1.2 Usage Data

We automatically collect information about how you interact with the Service, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and the dates and times of your visits.

1.3 Property Search Data

We collect information about your property searches, including search locations, price ranges, property types, and filters applied. This data helps us improve search results and provide relevant recommendations.

1.4 Device and Location Data

With your permission, we may collect approximate location data from your device to provide location-relevant search results. We also collect device identifiers and technical information necessary for the Service to function correctly.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the Service: To display property listings, process search queries, manage your account, and enable you to save favourite properties and set up alerts.
• Agent Matching: To connect you with relevant agents when you submit an enquiry about a property, including sharing your contact details with the listing agent so they can respond to your request.
• Communications: To send you account notifications, respond to your enquiries, and, where you have opted in, deliver newsletters, market updates, and promotional content.
• Improvement and Analytics: To analyse usage patterns, diagnose technical issues, and improve the functionality, content, and user experience of the Service.
• Safety and Compliance: To detect fraud, enforce our Terms of Use, and comply with applicable legal obligations.

We will not use your personal information for purposes materially different from those described above without notifying you and, where required, obtaining your consent.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Agents You Contact: When you submit an enquiry about a property, your name, email address, and message are shared with the listing agent or agency so they can respond to your request.
• Service Providers: We engage trusted third-party service providers to assist with hosting, analytics, email delivery, and other operational functions. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

4. Cookies and Tracking

Property.net uses cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver relevant content. Cookies are small text files stored on your device when you visit the Service.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function, including session management and security features.
• Analytics Cookies: Help us understand how visitors use the Service so we can improve performance and content.
• Functional Cookies: Remember your preferences, such as search filters and language settings.
• Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete personal information.
• Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: You have the right to opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or by updating your account preferences.
• Data Portability: Where applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Objection: You have the right to object to the processing of your personal information where we rely on legitimate interests as the legal basis.

To exercise any of these rights, please contact us at enquiries@property.net. We will respond to your request within 30 days, or within the timeframe required by applicable law.

7. Third-Party Links

The Service may contain links to third-party websites, including agent and agency websites. These third-party sites have their own privacy policies, and property.net is not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child, please contact us at enquiries@property.net.

9. International Data Transfers

Property.net operates globally, and your personal information may be transferred to, stored in, and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your jurisdiction.

Where we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including standard contractual clauses, data processing agreements, and compliance with applicable data transfer frameworks.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Service. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: enquiries@property.net
• Post: property.net, Level 12, International Tower, 300 Barangaroo Avenue, Sydney NSW 2000, Australia
• Online: Contact Us